sample business plan for a retail store

Retail Business Plan Template

Written by Dave Lavinsky

Retail Business Plan

You’ve come to the right place to create a successful retail business plan.

We have helped over 10,000 entrepreneurs and business owners create business plans and many have used them to start or grow their retail companies.

Sample Retail Business Plan

Below is a retail business plan example to help you create your own business plan.

Executive Summary

Business overview.

Artisan Home & Decor is a startup retail shop located in Pasadena, California. The company is founded by Joyce Hernandez, a retailer who has worked as a store manager of a local home decor store for nearly a decade. Joyce has recently graduated from California University with a Bachelor’s degree in Business Management. Now that she has gained real-world experience managing a store and the education on how to run a retail business, she is inspired to start her own company, Artisan Home & Decor. Joyce is confident that her ability to effectively manage employees, customer relationships, and retail operations will help her establish a profitable retail store. Joyce plans on recruiting a team of highly qualified sales associates, accountants, and buyers to help manage the day to day complexities of retail – marketing, sales, budgeting, sourcing, and purchasing.

Artisan Home & Decor will provide uniquely curated home decor products created by local artisans. The home decor shop will be the ultimate choice for customers in Pasadena who value one-of-a-kind pieces for their homes. Artisan Home & Decor will provide its customers with a refreshingly personalized shopping experience they can’t get anywhere else. The shop’s sales associates will be able to help customers find the perfect pieces to suit their individual preferences and styles.

Product Offering

The following are the products that Artisan Home & Decor will provide:

• Lamps & Lighting
• Throw Blankets
• Photo Frames
• Cookware Sets
• Kitchen Gadgets
• Kitchen and Bathroom Fixtures
• Waste Baskets
• Soap Dispensers

Customer Focus

Artisan Home & Decor will target home decor shoppers looking for a personalized experience and unique pieces in Pasadena. The company will target boomer, millennial, and gen z  consumers looking for unique decor for their homes, apartments, or condos. They will also target businesses looking for special pieces to furnish their corporate offices, waiting rooms, and lobbies. No matter the client, Artisan Home & Decor will deliver the best communication, service, and high quality products.

Management Team

Artisan Home & Decor will be owned and operated by Joyce Hernandez, a retailer who has worked as a store manager of a local home decor store for nearly a decade. Joyce has recently graduated from California University with a Bachelor’s degree in Business Management. Now that she has gained real-world experience managing retail businesses and the education on how to run a retail business, she is inspired to start her own company, Artisan Home & Decor.

Joyce Hernandez has recruited her former assistant manager, Melissa Jacobs to come on board to help her manage Artisan Home & Decor. While Joyce will oversee the employees, day-to-day operations, and client relationships, Melissa will be the Inventory Manager. She will be in charge of sourcing, purchasing, and pricing all inventory. Melissa will work directly with suppliers to stock the retail shop with unique artisan pieces.

Melissa is a graduate of the University of California with a Bachelor’s degree in Interior Design. She has been working at a local retail home decor company for over a decade as an assistant manager. Melissa has an eye for design and keen organizational skills that will allow her to effectively manage Artisan Home & Decor’s one-of-a-kind inventory. Her communication skills will enable her to establish and maintain working relationships with artisans and suppliers.

Success Factors

Artisan Home & Decor will be able to achieve success by offering the following competitive advantages:

• Friendly, knowledgeable, and highly qualified team of sales associates and interior design experts that are able to provide a personalized customer experience and help each client find the right home decor pieces to suit their preferences.
• Artisan Home & Decor will bring fresh inventory into their retail store on a regular basis so there will always be something new for customers to check out. In addition to in-store sales, the company will sell pieces online through its website.
• Artisan Home & Decor offers one-of-kind pieces created by local artisans to suit a wide variety of home decor styles and tastes. By purchasing from the shop, customers are supporting these local artisans and getting fresh decor that no one else will have.

Financial Highlights

Artisan Home & Decor is seeking $210,000 in debt financing to launch its retail business. The funding will be dedicated towards securing and building out the retail space and purchasing the initial inventory. Funds will also be dedicated towards three months of overhead costs to include payroll of the staff, rent, and marketing costs for print ads, website and SEO marketing initiatives, and association memberships. The breakout of the funding is below:

• Retail space build-out: $25,000
• Retail store shelving, displays, equipment, supplies, and materials: $40,000
• Three months of overhead expenses (payroll, rent, utilities): $120,000
• Marketing costs: $15,000
• Working capital: $10,000

The following graph below outlines the pro forma financial projections for Artisan Home & Decor.

Company Overview

Who is artisan home & decor.

Artisan Home & Decor is a newly established retail company in Pasadena, California. The new home decor shop will be the ultimate choice for people looking for uniquely curated one-of-a-kind furniture and other home products crafted by local artisans. Artisan Home & Decor will provide its customers with a refreshingly personalized shopping experience they can’t get anywhere else. The shop’s sales associates and experienced interior designers will be able to help customers find the right pieces to suit their preferences and styles.

Artisan Home & Decor will be able to provide a personalized shopping experience for serving customers in-store and online. The team of professionals and sales associates are highly qualified and experienced in interior design, home decor, and the customer experience. Artisan Home & Decor removes all headaches and issues of the home decor shopper and ensures all issues are taken care off expeditiously while delivering the best customer service.

Artisan Home & Decor History

Artisan Home & Decor is owned and operated by Joyce Hernandez, a retailer who has worked as a store manager of a local home decor store for nearly a decade. Joyce has recently graduated from California University with a Bachelor’s degree in Business Management. Now that she has gained real-world experience managing retail stores and the education on how to run a retail business, she is ready to start her own company. Joyce is confident that her ability to effectively manage employees, customer relationships, and retail operations will help her establish a profitable retail store. Joyce has begun recruiting a team of highly qualified sales associates, accountants, and buyers to help manage the day to day complexities of retail – marketing, sales, budgeting, sourcing, and purchasing.

Since incorporation, Artisan Home & Decor has achieved the following milestones:

• Registered Artisan Home & Decor, LLC to transact business in the state of California.
• Has a contract in place to lease the retail space.
• Reached out to numerous local artisans to advise them on the upcoming retail shop in order to start getting supplier contracts.
• Began recruiting a staff of sales associates, interior designers, an accountant/bookkeeper, marketing director, and assistant manager to work at Artisan Home & Decor.

Artisan Home & Decor Services

Industry analysis.

The retail industry in the United States is valued at over $4T currently and is forecasted to reach $4.9T by the end of 2022. This is up from $3.8T in 2019. After a decade of retail decline between 2010 and 2020, the market is rebounding at a surprising rate. There were twice as many store openings as closings in 2021 alone. The number of brick-and-mortar retail establishments is increasing even as ecommerce shopping has grown by 70% in the last three years.

The role of retail stores is evolving and industry operators are discovering in-store experiences are still vital from the customer perspective. Successful brick-and-mortar industry operators are incorporating ecommerce into their business models. Trends include providing ship-from-store and buy online, pickup in store options to give customers more flexibility in the way they can shop. Key success factors include the level of customer satisfaction, product selection, prices, and convenience.

Customer Analysis

Demographic profile of target market.

The precise demographics for Pasadena, California are:

Customer Segmentation

Artisan Home & Decor will primarily target the following customer profiles:

• Millennial customers looking for one-of-a-kind home decor
• Boomer customers looking for one-of-a-kind home decor
• Gen z customers looking for one-of-a-kind home decor
• Businesses looking for unique decor for their offices, waiting rooms, or lobbies

Competitive Analysis

Direct and indirect competitors.

Artisan Home & Decor will face competition from other retailers with similar business profiles. A description of each competitor company is below.

Pasadena Home Decor

Pasadena Home Decor provides high-end home decor for the conscientious consumer. Located in Pasadena, California, the home decor retailer is able to provide a tailored shopping experience for its customers. The store’s list of products includes tables, chairs, wall hangings, rugs, vases, photo frames, candles, office decor, and paintings by local artists. Pasadena Home Decor sells online and in-store to give customers flexibility.

Pasadena Home Decor’s promise is to deliver high quality pieces that will stand out. Customers who purchase furniture and home decor from Pasadena Home Decor will be delighted with the customer service, cleanliness of the store, and personalized design services the company offers.

Home Shoppe

Home Shoppe is a California-based home decor retail store that provides outstanding pieces for discerning clientele. Home Shoppe stocks unique furniture and other decor items that are 100% hand-crafted. The owners of Home Shoppe are experienced craftsmen themselves, so they know how quality furniture and home decor pieces should be made. Clients can depend on their selection of products for durability, style, and eco-friendly materials. Choose Home Shoppe for your next home decor project and let the sales team take the stress out of the redecorating process by helping you select the best products for your home.

Redecorating For You

Redecorating For You is a trusted Pasadena retail company that provides superior home decor products for shoppers in Pasadena and the surrounding areas. The shop offers an extensive inventory of home decor items in a variety of styles so there is something for every taste. Redecorating For You is able to provide premium pieces that fill every space with elegance and style. The shop also eases the stress of redecorating by providing in-store pickup and delivery options for busy customers.

Competitive Advantage

Artisan Home & Decor will be able to offer the following advantages over their competition:

• Artisan Home & Decor will bring fresh inventory into the store on a regular basis so there will always be something new for customers to check out. In addition to in-store sales, the company will sell pieces online through its website.
• Artisan Home & Decor offers one-of-kind pieces created by local artisans to suit a wide variety of home decor styles and tastes.

Marketing Plan

Brand & value proposition.

Artisan Home & Decor will offer the unique value proposition to its clientele:

• Artisan Home & Decor will make redecorating easy for customers by providing in-store shopping, pickup, delivery, online shopping, ship-from-store, and buy online-pickup in store options.
• By purchasing from the shop, customers are supporting local artisans and getting fresh decor that no one else will have.

Promotions Strategy

The promotions strategy for Artisan Home & Decor is as follows:

Social Media Marketing

The company will use various social media platforms such as TikTok, Instagram, Facebook, LinkedIn, YouTube, and Snapchat to promote the shop, feature artisans, and show off new pieces. The marketing director will oversee the social media marketing activities to grow the customer base.

Professional Associations and Networking

Artisan Home & Decor will become a member of professional associations such as the National Retail Federation, California Retailers Association, and the Home Furnishings Association. The company will focus its networking efforts on expanding its network of clients, designers, and artisans.

Print Advertising

Artisan Home & Decor will invest in professionally designed print ads to display in programs or flyers at industry networking events, in home decor publications, and direct mailers.

Website/SEO Marketing

Artisan Home & Decor’s marketing director will be responsible for creating and maintaining the company website. The website will be well organized, informative, and list all of the products currently available for purchase online.

The marketing director will also manage Artisan Home & Decor’s website presence with SEO marketing tactics so that any time someone types in the Google or Bing search engine “Pasadena home decor retailer” or “home decor store near me”, Artisan Home & Decor will be listed at the top of the search results.

Pricing Strategy

The pricing of Artisan Home & Decor will be premium and on par with competitors so customers feel they receive value when purchasing the one-of-a-kind products.

Operations Plan

The following will be the operations plan for Artisan Home & Decor.

Operation Functions:

• Joyce Hernandez will be the Owner and Manager of the store. She will oversee all staff and manage day-to-day operations. Joyce has spent the past year recruiting the following staff:
• Melissa Jacobs – Inventory Manager who will be responsible for sourcing, purchasing, pricing, and inventory management.
• Robert Brown – Staff Accountant/bookkeeper who will provide all store accounting, tax payments, and monthly financial reporting.
• Bill Johnson – Marketing Director who will provide all marketing and sales activities for Artisan Home & Decor including maintaining the website, social media, print advertising, and promotions.
• Julia Smith – Lead Sales Associate & Designer who will manage all sales associates and provide design services for customers.

Milestones:

Artisan Home & Decor will have the following milestones complete in the next six months.

9/1/2022 – Finalize contract to lease the retail space.

9/15/2022 – Finalize personnel and staff employment contracts for the management team.

10/1/2022 – Finalize contracts for suppliers.

10/15/2022 – Begin networking at industry events and implement the marketing plan.

10/22/2022 – Begin moving into the Artisan Home & Decor shop.

11/1/2022 – Artisan Home & Decor opens for business.

Artisan Home & Decor will be owned and operated by Joyce Hernandez, a retailer who has worked as a store manager of a local home decor store for nearly a decade. Joyce has recently graduated from California University with a Bachelor’s degree in Business Management. Now that she has gained real-world experience managing a store and the education on how to run a retail business, she is inspired to start her own company, Artisan Home & Decor.

Melissa is a graduate of the University of California with a Bachelor’s degree in Interior Design. She has been working at a local retail home decor company for over a decade as an assistant manager. Melissa has an eye for design and keen organizational skills that will allow her to effectively manage Artisan Home & Decor’s one-of-a-kind inventory. Her communication skills will enable her to establish and maintain working relationships with suppliers.

Financial Plan

Key revenue & costs.

The revenue drivers for Artisan Home & Decor are the retail fees they will charge to the customers in exchange for their products. The shop will charge a healthy margin to make sure artisans are paid well for their products while ensuring a solid profit for the business.

The cost drivers will be the overhead costs required in order to staff a retail store. The expenses will be the payroll cost, rent, utilities, store supplies, and marketing materials.

Funding Requirements and Use of Funds

• Store shelving, displays, equipment, supplies, and materials: $40,000

Key Assumptions

The following outlines the key assumptions required in order to achieve the revenue and cost numbers in the financials and in order to pay off the startup business loan.

• Average number of items sold per month: 300
• Average sales per month: $90,000
• Retail space lease per year: $100,000

Financial Projections

Income statement.

Balance Sheet

Cash Flow Statement

Free Business Plan Template PDF for a Retail Store Business

You can download our free retail business plan template PDF here . This is a retail business plan template you can use in PDF format. You can easily complete your retail business plan using our Retail Business Plan Template here .

Retail Business Plan Template FAQs

What is a retail business plan.

A retail business plan is a plan to start and/or grow your retail business. Among other things, it outlines your business concept, identifies your target market, presents your marketing plan and details your financial projections.

What are the Steps To Start a Retail Business?

Starting a retail business can be an exciting endeavor. Having a clear roadmap of the steps to start a business will help you stay focused on your goals and get started faster.

1. Develop a Strong Retail Business Plan – The first step in starting a business is to create a detailed retail store business plan that outlines all aspects of the venture. This should include thorough market research, your potential market size and target customers, the services or products you will offer, marketing strategy, your competitive advantages and detailed financial projections.

2. Choose Your Business Structure – It’s important to select an appropriate legal entity for your retail business. This could be a limited liability company (LLC), corporation, partnership, or sole proprietorship. Each type has its own benefits and drawbacks so it’s important to do research and choose wisely so that your retail business is in compliance with local laws.

3. Register Your Retail Business – Once you have chosen a legal structure, the next step is to register your retail business with the government or state where you’re operating from. This includes obtaining licenses and permits as required by federal, state, and local laws. 

4. Identify Financing Options – It’s likely that you’ll need some capital to start your retail business, so take some time to identify what financing options are available such as bank loans, investor funding, grants, or crowdfunding platforms. 

5. Choose a Store Location – Whether you plan on operating out of a physical location or not, you should always have an idea of where you’ll be based should it become necessary in the future as well as what kind of space would be suitable for your operations. 

6. Hire Employees – There are several ways to find qualified employees including job boards like LinkedIn or Indeed as well as hiring agencies if needed – depending on what type of employees you need it might also be more effective to reach out directly through networking events. 

7. Acquire Necessary Retail Equipment & Supplies – In order to start your retail business, you’ll need to purchase all of the necessary equipment and supplies to run a successful operation. 

8. Market & Promote Your Business – Once you have all the necessary pieces in place, it’s time to start promoting and marketing your retail business. This includes creating a website, utilizing social media platforms like Facebook or Twitter, and having an effective Search Engine Optimization (SEO) strategy. You should also consider traditional marketing techniques such as radio or print advertising.

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How To Write a Retail Store Business Plan (+ Examples)

Creating a retail store business plan can help you clarify your goals and secure funding. Learn how to write a business plan and use our free template.

You’ve imagined what it would be like to open your dream retail store. Perhaps it’s a handmade ceramics store, or it’s an online shop selling customizable candles. You might have considered launching a temporary pop-up shop , a simple online shop, or a brick-and-mortar store. 

But knowing the exact specifics of how to launch a retail business isn’t easy. There are sales channels to choose from, marketing strategies to plan, and funding models to analyze.

A solid retail store business plan can help you develop a clear strategy, identify your competitors, evaluate market conditions, and assess the feasibility of your business before sinking resources in its launch. 

Ahead, learn how to write a retail store business plan, some mistakes to avoid, and see examples of successful real business plans to inspire you. 

How to write a retail store business plan

The best way to write a retail store business plan is to use a proven framework. Using a clear outline will give your plan structure and make it easier to complete. You won’t need to worry about staring at a blinking cursor or a blank page either. 

Here’s a breakdown of every section you should include in your retail business plan: 

Executive summary

The executive summary is a quick overview of your business plan. It summarizes all the key details in the rest of your plan. 

Your executive summary is the first section time-pressed investors, or lenders will read if you’re seeking investment. So, keep your executive summary to a single page. Including more details is tempting, but sticking to a limit will keep your summary concise.

Since the executive summary is a synopsis of your business, it’s often easier to write when you’ve finished the rest of your plan. While writing the rest of your plan, highlight the key points of each section and use them to write the executive summary. 

Here’s what to include in your executive summary: 

• Business name and location: Start with your business's name and physical or online location.
• Mission statement: A single sentence summarizing your business goals and market needs.
• Products/services: Briefly describe your offering, highlighting its unique features.
• Business model: Summarize how you generate revenue.
• Target market: Identify your customer base with basic demographic details.
• Financing: List startup costs, your current earnings, and forecasted revenue.
• Goals: Outline major objectives.

Company description

A company description provides a detailed look at your retail business, explaining what you do, the market needs you meet, and what sets your business apart from competitors.

This is the time to share your business’s unique story about who you are, what you do, and why. 

Whether you share the plan with investors or not, it’s still an opportunity to clarify your core values and beliefs. 

Here’s what to include in your company description: 

• Business overview: Mention whether it’s a new venture or an expansion. 
• Your story: Include how your business started and any other relevant background information.
• Your values: Add your core beliefs and philosophies.
• Business goals: Include short-term and long-term targets

Clothing brand Hiut Denim uses its company description to share its history and the why behind the brand. 

Market analysis

A thorough market analysis helps indicate if there’s enough demand for your products. 

Choosing the right market means finding one where many customers understand your product and need it. Get this right and you could be on to a winner. Failing to correctly assess demand, though, will make it tough for your business to thrive. 

You also need to assess market conditions and how they could impact your business's success. Time it right, and your business could achieve huge success. But get it wrong, and you may find it hard to stay afloat. 

Market research also helps convince investors that your business is worth investing in. Plus, it’ll help you confirm whether previous assumptions are correct. 

Include the following in your market analysis: 

• Market size analysis: Include data from reputable sources to highlight the potential size of your product’s market. 
• Target market: Detail the specific group of customers you aim to serve. Detail their demographics, such as age, income level, and buying habits. Explain why these customers need your products.
• Competitive landscape: Explain your competitors’ positioning and how your business compares.
• Future trends and changes: Include your predictions and analysis of the market. 
• Where your business fits in: Share your business’s positioning and how it can meet demand and outshine competitors. 

Market analysis example: 

Urban Green Store targets eco-conscious individuals aged 25-40 in Portland, Oregon. This retail industry segment is expanding as more consumers seek environmentally responsible products.

We cater to a community that is increasingly aware of its environmental impact. Our customers value practical, stylish, and eco-friendly home goods. Typically, they hold a high level of education, are high-income earners, and live in urban environments.

Local competitors in Portland's sustainable market are growing, but Urban Green Store differentiates itself through exclusive products and personalized customer services. Our competitors mainly offer general eco-products without a focus on home goods.

Marketing plan

Your marketing plan will outline how your retail stores plan to attract your target audience. It should highlight your current strategy, what’s worked in the past, and your future strategies. Your plan should always reflect how your products and business are the right fit for your target customers.

Here’s what to include in your marketing plan: 

• Promotion strategies: Describe your main promotional activities, such as online advertising, social media campaigns, email marketing, and in-store events. Highlight how these activities align with your target market's preferences.
• Sales channels: Specify the platforms where you'll sell your products like your physical store, online store, or third-party retailers. Explain the benefits of each channel for your business.
• Customer engagement: Detail how you plan to build relationships with customers. Include strategies for customer service, loyalty programs, and community involvement.

Marketing plan example:

Urban Green Store will market its unique, eco-friendly home goods through social media and community engagement. Our approach focuses on building a strong online presence and an inviting physical experience in Portland.

Social media strategy:

• Platforms: We'll target Instagram and Pinterest, where our eco-minded, home-focused audience spends their time.
• Content: Expect posts showcasing our products in stylish settings, DIY eco-friendly home tips, and highlights from our community events.
• Advertising: We'll run targeted ads on these platforms to reach potential customers looking for sustainable living solutions.

Sales channels:

• Physical store: Located in the heart of Portland, our store offers a hands-on experience with our products, enhancing customer trust and satisfaction.
• Online store: An easy-to-navigate website with detailed product information, customer reviews, and the story behind each product will complement our physical presence, providing convenience for those who prefer to shop online.

In-store engagement:

• Events: Once a month, we'll host in-store events that promote sustainability and community. Think workshops on zero-waste living and meet-ups with local eco-activists.
• Atmosphere: Our store will be a community hub for eco-conscious consumers to learn and connect.

Next, outline how you intend to convert potential customers into actual buyers. Specify your business's strategies and tactics to achieve its sales targets. If you pitch to investors or lenders , sharing specific and realistic numbers is important. Be honest about the numbers you hope to accomplish without being overly optimistic. 

If you have a revenue history, use these numbers to inform your future targets and explain how you arrived at each number. 

Here’s what to include in your sales plan: 

• Sales targets: Set clear, quantifiable sales goals that align with your business objectives. These might include monthly sales targets, revenue goals, or specific numbers of new customer acquisitions.
• Sales strategies: Describe the techniques you will use to meet your sales targets. This could include direct sales, cross-selling, upselling, or seasonal promotions.
• Sales channels: Detail the primary channels you will use to sell your products, emphasizing both physical and digital storefronts.

Sales plan example:

Urban Green Store is committed to hitting a monthly sales target of $50,000 by the end of our first year. Here's how we're planning to make it happen:

• Storefront sales: Our physical store in Portland will serve as a primary sales driver, offering customers a hands-on experience with our eco-friendly home products.
• Online sales: Our website will complement in-store efforts, providing an accessible, user-friendly shopping experience.

Promotional tactics:

• Seasonal promotions: We'll tap into seasonal trends by offering discounts during key shopping periods like Earth Day, Black Friday, and the holiday season.
• Special offers: Regular promotions, such as ‘Deal of the Week’ on high-demand items, will keep our offerings fresh and engaging.

Partnerships and community engagement:

• Local collaborations: We'll partner with other local eco-friendly businesses to cross-promote products and services, expanding our reach within the community.
• Events: Hosting monthly in-store events focused on sustainability, like DIY upcycling workshops or eco-lifestyle talks, will draw in our target market and foster community ties.

Competitive analysis 

This section is a chance to prove how your business will stand out from competitors. What will you do differently? How will you be better? 

Assess your direct and indirect competitors by analyzing their strengths and weaknesses relative to your retail business. Look for potential gaps in their offering, customer service, or pricing. Then, aim to capitalize on these weaknesses. 

It’s also a chance to assess the potential challenges in your market landscape and how your business can address them. 

Here’s a breakdown of what should go into your competitive analysis: 

• Key competitors: Identify major competitors in your niche, noting their market share, and product offerings. Consider both physical and online businesses.
• Competitor strengths and weaknesses: Evaluate your competitors' advantages (like established brand recognition or extensive product lines) and weaknesses (such as poor customer service or limited selection).
• Differentiation strategy: Highlight what sets your business apart from the competition. This could be your unique selling propositions, superior product quality, customer service, or innovative marketing strategies.
• Opportunities for advantage: Identify gaps in the market that your competitors have overlooked. Focus on how your business can capitalize on these opportunities to capture market share.

Competitive analysis example:

Urban Green Store enters a thriving market in Portland, known for its eco-conscious community and retail businesses, including local boutiques and national chains specializing in sustainable goods.

Key competitors:

• Green Home Goods: A national chain with extensive product offerings ranging from kitchenware to bedding. While they boast wide availability, their customer interaction and community involvement are minimal.
• EcoLiving Spaces: A local favorite that offers a variety of eco-friendly home decor products. Their focus is mainly on higher-end luxury items, which limits their customer base to a higher income bracket.

Differentiation strategy:

• In-store experience: Urban Green Store will captivate our local market with interactive, hands-on experiences in our store. Workshops, product demos, and community events will create a hub for sustainable living.
• Exclusive products: We'll feature products designed and produced by local eco-friendly artisans, offering items that aren’t available in larger retail chains. This exclusivity supports local creators and draws in customers seeking unique, locally sourced goods.

Organizational structure

In this section, clearly detail each team member's roles and responsibilities. Explain the hierarchy and flow of communication within your business, too. 

Document the finer details of every team member’s role so that anyone who isn’t from your company can understand what everyone does. 

Here’s how to outline your business’s organizational structure: 

• Management team: If you have a team, detail management positions, including the roles of the founder, store manager, marketing director, and others critical to your business operations. Briefly describe their responsibilities and how they contribute to the business.
• Staff positions: Identify other essential staff roles, such as sales associates and customer service representatives. Explain their day-to-day duties and how they support the overall operations.
• Communication flow: Describe the communication structure within your organization, specifying how information is shared across different levels of the company to ensure efficient operations and decision-making.
• Organizational chart: Consider including a simple chart that illustrates your business structure, showing the relationships between different roles and departments.

Products and services

This is the place to list the specifics of all the products and services your business sells. If you sell a wide range of different product lines, you can share overviews. But if you sell fewer products, provide detailed explanations of their features and benefits that meet the needs of your target market. 

You can also mention any new products you’re planning to add in the future. 

Here are the key components of your products and services section: 

• Product range: Detail the categories, key items, and any signature products exclusive to your store. Mention the quality, price range, and any sustainable or ethical aspects, if applicable.
• Services: If you provide services in addition to products, such as personal shopping or delivery options, highlight these. Explain how these services enhance the customer experience and provide added value.
• Product sourcing: Briefly touch on where and how your products are sourced, focusing on partnerships with suppliers or unique production methods that differentiate your offerings from competitors.

Operating plan

Here, outline the day-to-day operations of your retail business. Start by highlighting how you produce your products or services, how you manage stores, and how the team handles customer interactions. 

• Production processes: If your business involves manufacturing or assembling products, describe the process. Include information on sourcing materials, production timelines, and quality control measures.
• Store operations: Cover store hours, staffing, inventory management, and sales processes. Mention any technology or systems used to enhance operational efficiency, like point-of-sale (POS) systems or inventory management software.
• Customer interaction: Detail how your business manages customer interactions, from greeting customers to closing sales. Include policies on customer service, handling inquiries, and resolving complaints.
• Facility management: Describe the physical setup of your store or production facility. Discuss location, layout, and any significant equipment or technology used.

Financial plan

Even with the best idea, a business sinks or swims based on its financial health. Investors need to see that your business is financially viable and a worthwhile investment. 

This section is a chance to show how you will manage finances to ensure sustainability and growth. Even if you’re not seeking investment, doing some number crunching will help you see if your business model is viable or needs adjustments. 

• Startup costs: List the initial expenses required to launch your business. This includes costs for leasing or purchasing space, renovations, initial inventory, equipment, branding, and initial marketing efforts.
• Revenue projections: Outline your expected income over the first few years of operation. Base these projections on market analysis, pricing strategy, and sales forecasts. Be realistic and consider different scenarios.
• Funding requirements: Specify the amount needed to launch and maintain your business until it becomes profitable. Identify potential funding sources, such as loans, investments, or grants.
• Profit and loss statement: Provide a projected profit and loss statement that includes all expected revenues and expenses. This should cover the first three years to show potential profitability and financial health.
• Cash flow management: Discuss how you will manage cash flow to ensure operational stability. Include strategies for handling slow periods, managing debt, and reinvesting in the business.

Funding sources

If you’re seeking investment, this section describes the various options available for securing the capital needed to grow your retail business. It should clearly outline potential sources of funding and the strategies for accessing them. Depending on your funding plans, you can choose to include or exclude the ones that make sense for your goals. 

• Equity financing: Discuss the possibility of raising money by selling your business's shares to investors. This could include friends and family, angel investors, or venture capitalists.
• Debt financing: Detail opportunities to secure loans from financial institutions like banks or credit unions. Mention any government-backed loans designed for small businesses.
• Grants and subsidies: Explore any grants or subsidies from government agencies or private organizations supporting retail startups, especially those promoting sustainability.
• Crowdfunding: Consider using platforms like Kickstarter or Indiegogo to raise funds by pre-selling products or offering other incentives to backers.
• Personal savings: Mention the role your personal savings might play in funding your business, emphasizing the importance of having skin in the game.

In the appendix you can include any additional documents supporting your plan's statements and projections. Using an appendix for documents also helps keep your store business plan clear of clutter or confusion. 

These documents provide detailed evidence and back up your business strategy .

Here are some documents you may need to include in your appendix: 

• Resumes of key team members: Include detailed resumes of any key staff members to emphasize their qualifications and experiences relevant to running your business.
• Product pictures and descriptions: Provide photos and detailed descriptions of your main products, highlighting unique features and benefits.
• Legal documents: Attach copies of important legal documents such as business registration, licenses, patents, or lease agreements.
• Financial statements: Include historical financial data, detailed financial projections, and any third-party financial audits.
• Market research data: Add detailed findings from your market research, including data on industry trends, competitor analysis, and target market insights.
• Letters of intent from suppliers or partners: Include letters of intent from suppliers, potential partners, or other stakeholders that demonstrate support and potential collaborations.
• Marketing materials: Provide samples of your marketing materials, including digital marketing campaigns, brochures, or your content marketing strategy.
• Press coverage and testimonials: If your business has already received any, include press articles and customer testimonials to bolster credibility.

📚Learn more:  The 12 Key Components of a Business Plan

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5 Mistakes to avoid in your retail store business plan

With multiple moving pieces, it’s easy to overlook some key elements of your retail store business plan. 

Here are five mistakes to avoid: 

1. Lack of clear objectives

Without specific, measurable, achievable, relevant, and time-bound (SMART) objectives, success or failure is difficult to gauge. Instead of setting vague or unrealistic goals, define clear benchmarks to aim for. The key is to strike a balance between aspirational and achievable goals. 

2. Underestimating the competition

Failing to fully analyze both direct and indirect competitors prevents you from understanding the reality of the market. It can be tempting to rush through your competitor analysis in order to get your product to market quickly but you need a clear picture of your competitors’ strengths and weaknesses before you launch.

3. Poor understanding of target market

A well-defined target audience will help you hone your messaging, marketing, and sales strategies to the people most likely to purchase from your business. Misunderstanding your target audience's needs and buying habits may result in ineffective marketing and sales strategies. 

Once you’ve completed research into your target customers, create some detailed buyer personas that you can reference any time you launch a new marketing campaign. 

4. Inadequate financial planning

A lack of detailed financial projections or unrealistic revenue forecasts makes it challenging to accurately plan your business’s finances. It’s also off-putting for investors and lenders. 

Always include detailed, realistic financial plans with contingency strategies for potential setbacks.

5. Rigid business model

A lack of flexibility can stifle a growing business. While it’s important to create a detailed plan for your business and know the direction you’re heading in, you need to leave some room for change. For example, as your business grows, you may find you want to expand some product lines and discontinue others. Alternatively, you may need to adapt to new trends and market demands. 

What to do before and after writing your retail business plan

Before you put pen to paper, take these steps so your retail plan is as accurate as possible.

Before writing your retail business plan

• Conduct market research: Gather information about your industry, market trends, target customers, and competitors. This research will provide the necessary data to create a well-informed business plan.
• Define your vision and objectives: Define what you want your business to achieve in the short and long term. This vision will guide the direction of your business plan.
• Engage with potential customers: Start conversations to validate your business concept and understand their needs and preferences. Conduct some surveys, focus groups, or informal discussions.
• Consult with industry experts: Seek advice from mentors, industry experts, or business advisors who can provide insights and feedback on your business concept and planning process.
• Review successful business plans: Look at examples of successful retail business plans to understand what elements contribute to an effective plan.

After writing your retail business plan

Once you’ve completed the first edition of your retail business plan, follow these steps: 

• Ask for feedback: Show your business plan to trusted mentors or advisors for feedback. They might be able to spot any gaps you didn’t include or provide some insights on where it could be made clearer.
• Implement the plan: Begin executing the strategies outlined in your business plan. This includes setting up operations, launching marketing campaigns, and hiring staff.
• Prepare for funding: If your business plan includes seeking financing, prepare the necessary documents and pitches for potential investors or lenders. Ensure your financial projections and value proposition are clearly outlined.
• Monitor progress and metrics: Regularly track progress against the goals and objectives set in your business plan. Use key performance indicators (KPIs) to measure success and identify improvement areas.
• Revise and update regularly: Treat your business plan as a living document. As your business grows and market conditions change, update your plan to reflect new strategies.

Business plan retail store example

Sometimes, writing your business plan is easier when you can see how all the components fit together for another business. Ahead, review an example retail store business plan to help you write your own. 

Executive summary 

Nature’s Thread is an eco-conscious clothing boutique in the Wynwood neighborhood of Miami, established to meet the increasing demand for eco-friendly and sustainable women's apparel. Since its launch in 2023, Nature’s Thread has distinguished itself by offering a carefully curated selection of green fashion that appeals to style-conscious consumers.

Nature’s Thread is a clothing retailer located in Miami’s Wynwood neighborhood. Established in 2023 as a sole proprietorship, we specialize in eco-friendly and sustainable women’s apparel.

Our store sells unique, hand-selected pieces and hosts community events that align with sustainable living. The clothing retail market in Wynwood is thriving, with a growing demand for green consumer options. Our vision is to be the go-to destination for sustainable fashion in South Florida, aiming to expand online sales by 50% over the next two years.

Nature’s Thread will use social media advertising on platforms popular with our demographic, including Instagram and Pinterest, to attract our eco-conscious audience. We'll complement online efforts with monthly in-store events that promote community and sustainability. Our sales channels include our physical location in Wynwood and our online store, providing accessibility and convenience.

To retain customers, we will introduce a loyalty program rewarding purchases and referrals, and engage customers through regular newsletters and exclusive offers.

Nature’s Thread aims to achieve a monthly sales target of $80,000 by the end of the first year. We will use direct sales through our storefront and online sales through our website. We will implement promotional offers and seasonal discounts to increase traffic during peak shopping periods. 

We plan to expand our customer base through collaborations with local eco-friendly brands and hosting community events that attract our target market. To further drive sales, we will implement an email marketing campaign focusing on special deals for subscribers.

Competitor analysis

Nature’s Thread operates in a competitive market dominated by both local and national sustainable apparel stores. While competitors like Leaf & Stitch have a broad product range, they lack strong community engagement. 

Our boutique will differentiate itself by providing exceptional in-store experiences and exclusive local products. We also see an opportunity to outperform competitors online with a superior website design and user experience, drawing more traffic and conversions. 

Our direct partnerships with local eco-friendly designers give us a unique product line that isn't available at larger retailers.

Nature’s Thread is led by a founder who oversees all strategic and operational aspects. The store manager handles day-to-day operations and reports directly to the founder. 

Our marketing director is responsible for all marketing and advertising efforts and works closely with the sales team to align promotional activities with sales tactics. 

Below them, sales associates and customer service representatives form the frontline team, ensuring exceptional customer interactions. 

Our organizational chart reflects a streamlined structure designed for agility, promoting quick responses to market changes and customer needs.

Products and services 

Nature’s Thread specializes in eco-friendly women's apparel, offering a range of clothing from everyday wear to special occasion outfits. We source our products from certified sustainable suppliers and local artisans to ensure quality and reduce environmental impact. 

We also offer personal shopping services to help customers make style decisions that align with their values. 

We train our in-store and online support teams to provide comprehensive customer service, including product advice, order tracking, and handling returns. 

Operating plan 

Nature’s Thread operates from a centrally located store in Miami's Wynwood neighborhood, open daily from 10 AM to 8 PM. 

We use an advanced POS system integrated with our inventory management software to streamline sales and stock monitoring. Production of our exclusive apparel line is local, with materials sourced from verified sustainable suppliers, ensuring a quick turnaround and high-quality products. 

Customer interactions are guided by our commitment to excellence, with staff trained to offer knowledgeable and friendly service, enhancing the shopping experience and fostering customer loyalty.

Financial plan 

We project annual revenues of $960,000 by the end of 2024, with a growth rate of 20% annually for the next three years. We aim to secure $100,000 through a small business loan and the remaining through private investments. 

We aim to secure $50,000 through a combination of personal savings and contributions from family, reducing reliance on external debt. We will apply for a $100,000 small business loan from a local bank, taking advantage of favorable startup interest rates. 

Additionally, we are exploring crowdfunding campaigns to raise $20,000 by pre-selling our exclusive eco-friendly apparel line, engaging more customers, and creating buzz around our brand. We will also investigate grants aimed at supporting green businesses.

The Appendix for Nature’s Thread will include the resumes of our founder and store manager, detailed product catalogs of our eco-friendly apparel line, our business registration, recent and projected financial statements for the first three years, comprehensive market research outcomes, letters of intent from two local designers, and samples of our upcoming social media campaigns. 

📚 Learn more:  7 Business Plan Examples to Inspire Your Own (2024)

Retail business plan template

Business planning is often used to secure funding, but plenty of business owners find writing a plan valuable, even if they never work with an investor. That’s why we put together a free business plan template to help you get started.

Go from retail store business plan to shop owner 

A retail store business plan can help you consolidate the steps needed to build a successful business. Following a clear framework can also help you identify potential challenges in the market or your business. 

Whether you’re seeking investment or funding your own business, learning how to write a clear retail store business plan will help you get strategic about achieving goals. 

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Retail store business plan FAQ

What is the purpose of a retail store business plan.

A retail store business plan serves as a blueprint for your business, outlining your goals, strategies, and how you plan to achieve them.

It helps you navigate the complexities of launching and growing a retail business, from financial planning and market analysis to marketing strategies. Plus, a well-crafted business plan is essential for securing funding or loans, as it demonstrates your business's viability and potential profitability.

How do I project the financials for my retail business plan?

To project your retail business's financials, start by calculating:

• Startup costs: Calculate initial expenses such as inventory, equipment, and leasing space.
• Ongoing expenses: Estimate monthly costs, including rent, salaries, and utilities.
• Revenue projections: Forecast monthly sales based on realistic targets and pricing strategies.
• Break-even analysis: Determine when your business may start turning a profit.

Tools: Use financial software or spreadsheets for organization and regular updates

What are potential funding sources for a retail store, and how should I present them in the business plan?

Within your business plan, clearly outline which funding sources you’d like to target and how much funding you’d like to secure. There are five main ways of funding a retail store.

• Equity financing: Consider investors such as venture capitalists or angel investors. Present the equity you're offering in exchange for their investment.
• Debt financing: Explore loans from banks or credit unions. Include terms and how you plan to meet repayment obligations.
• Grants and subsidies: Identify applicable grants, especially those supporting small businesses or specific industries. 
• Crowdfunding: Use platforms like Kickstarter to raise money through pre-sales or donations. 
• Personal savings: Mention personal funds you'll invest and highlight your commitment to the business's success.

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Retail Business Plan

A retail business plan is a document that gives you and your potential investors a roadmap on how your new retail business intends to get started and deliver its business goals over its initial few years (usually 5 years).

It is usually broken down into sections about the company, the industry it operates in, the competition it will face and a plan that covers marketing, financials and operations over the first few years in business.

Also check out this one-page Business Model Canvas for a retail business .

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Retail Business Plan Template

You can download this free retail business plan template from the link below. You will be able to edit the word file and export it into PDF format afterwards.

In the coming sections, we will explain the different components that go into the retail business plan, which you can then apply to your own plan when completing the template.

Check out more free downloads .

Executive Summary

We recommend writing the executive summary at the end of the process, after you have filled out all the other sections in the retail business plan template.

In the executive summary you will cover the following points briefly:

• Types of products sold at the store
• Customers served by the store
• Company mission & vision
• Market share to be captured

You will also mention the total amount you will need to start this business, backed by the financial plan you prepared as part of this business plan.

The total amount that you want to borrow or have invested in your business will be the sum of pre-opening costs (initial inventory, equipment, rent,..) and the maximum negative cash flow as per your cash flow plan.

If you are writing this retail business plan for a financial institution to get a loan, mention how you expect to repay the loan, and you should have already included the loan installments in your financial plan.

If you are writing this plan for investors, mention how much equity they will receive in return for this investment and the expected return on investment, and expected cash distributions (dividends) based on your financial plan.

For example

An investment of 100,000$ in the business will result in the investor receiving 20% equity. We plan to distribute 50% of the profits every year, and based on our financial projections this will be a xx,xxx$ in the first year, xx,xxx$ in the second year, and xx,xxx$ in the third year,..etc.

Company Overview

Here you will write about your business and give a brief overview about the type of store you will be starting.

You can cover the following points:

• Store category (e.g. beauty store, toy store)
• Store location and brief description of the area
• Product categories carried
• Company legal structure

Industry Overview

Write an overview about the industry (retail/ecommerce) as a whole and the most recent trends specific to this industry.

Cover areas such as:

• Total retail sales
• Contribution of your retail category to the total sales (size of the market)
• Online vs. Brick & Mortar trends
• Recent industry trends and shifts in terms of products you are selling

You can find the most recent insights about retail in our Retail Statistics page.

Read Also: What is Retail ?

Target Market

Write about your target customers that you know will be interested in your products. Mention demographic and psychographic details in this section. This will help afterwards in drafting your marketing plan.

You can cover the following details:

• Age bracket
• Income level
• Educational level
• The specific needs that your products will fill for them

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• Learn the fundamentals of marketing
• See how they apply to buying, merchandising & pricing
• Real-life case studies and examples

Competition

List the current competition in the market that are serving your target customers. Mention your top 3 competitors in your area.

You can also include indirect competition, such as online stores or marketplace sellers, if you think this might affect your business.

Cover information about:

• No. of stores
• Size of stores
• Product categories they sell
• Pricing level
• Sales per day estimates
• Strengths & Weaknesses

You can also create a summary table like the one below

Competitive Advantage

What will make customers leave the competition and come to you? Use the weaknesses areas that you mentioned about the competition in the previous section, and mention how you will improve on them.

This could be by:

• Superior quality
• Better prices
• Convenience
• More variety
• Better shopping experience

Marketing Plan

Describe your marketing strategy for your store and which channels you are going to use.

Cover the following areas:

• Brand Positioning
• Branding Strategy (Persona, tone, language,..)
• Product Strategy (Key products and product features that will attract your customers)
• Pricing Strategy
• Promotional Strategy
• Marketing Channels

Operations Plan

Write how you will operate your store and include details about your manpower plan.

This will include the management that you will hire for the store, visual merchandisers, sales staff and cashiers.

Cover the following:

• Management structure (store manager, supervisor,..)
• Staff plan (3 sales associates, 2 cashiers, etc.)
• Brief role descriptions
• Compensation structure

Read Also: Retail Scheduling

RETAIL OPERATIONS MANAGEMENT

• Managing Store Operations
• Areas of Responsibility
• Assessing & Managing Performance

Financial plan

List estimates for the capital you will need to start and financial projections for the following years.

Capital Needed

Start with how much capital you will need to start the business

This will include:

• Initial rent
• Initial product order (Inventory)
• Initial staff salary
• Store fixtures
• Store equipment

Read Also: How Much Capital You Will Need For a New Retail Store?

Financial Projections

Include a 5-year financial projection for the business based on your forecasted sales and costs.

• Monthly income statement (P&L) for the first year
• Yearly income statement for the following 4 years
• Monthly cash flow projection for the first year

Learn how to create a sales budget for a new store, and 3 years financial projections in our Retail Budgeting Course

RETAIL BUDGETING & PLANNING

• The step by step retail budgeting process
• Set monthly targets adjusted to seasonality
• Templates download & practice exercise

Break Even Point

Include a snapshot of the 5-year P&L plan here and mention the SPD (sales per day) you need to breakeven, based on your P&L numbers.

We have created a sample table with retail data in the business plan template, and you can fill it with your own numbers.

Key Assumptions

Mention the assumptions you used for creating your financial projections.

For example , you assumed that sales per day for the first year will be 1000$ and then will grow by 20% in the second year, 15% in the third year and 10% in the fourth year, etc.

Retail Business Plan Tips

Sales projections.

We recommend being very realistic about your initial sales per day projections, as your entire financial plan will be directly affected by it.

When you then forecast your growth for the coming years, you should also be realistic about how much you will grow year-on-year.

From our experience, retail stores typically see higher growth after the first year and then this starts to level off from the third year onwards.

Having said that, there might be other growth drivers that can affect your business and accelerate your growth in the following years. This could be for example that your new store is in an area that is still under development and will be fully developed by the third year.

What we want to say is, do your due diligence thoroughly and based on that set realistic expectations.

Inventory Projections

The biggest asset you will hold and the biggest part of the investment/loan you will need to start your retail business will go for inventory.

So it is important to calculate your inventory needs correctly.

This will be based on your sales forecasts and the inventory turnover rate you expect or the forward stock cover you intend to maintain.

For example, if your inventory turnover target is 2, this means you maintain a 6 months cover. If your inventory turnover is 3, you maintain 4 months stock cover,..and so on.

We recommend checking out the benchmarks we have listed for different retail categories for inventory turnover and reading our complete Open to Buy guide to get started with calculating exactly how much inventory you will need.

Good luck in your new venture!

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More Resources

Thank you for reading this article on Retail Business Plan. We recommend the below free resources as well:

• Retail Management
• Starting a Retail Business
• Buying a Retail Business

Join the academy and get all access to all our resources, which will help you manage your retail business more efficiently.

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We’ve put together a curriculum specifically designed for retail owners or retail professionals who want to advance into senior management roles.

Learn how to connect the dots of the business and take the basic knowledge to the next level of application .

Retail Business Plan Template

Written by Dave Lavinsky

Over the past 20+ years, we have helped over 10,000 entrepreneurs and business owners create business plans to start and grow their retail and online stores. On this page, we will first give you some background information with regards to the importance of business planning. We will then go through a retail business plan template step-by-step so you can create your plan today.

Download our Ultimate Retail Business Plan Template here >

What is a Retail Business Plan?

A business plan provides a snapshot of your retail business as it stands today, and lays out your growth plan for the next five years. It explains your business goals and your strategy for reaching them. It also includes thorough market research to support your retail business plans.  

Why You Need a Business Plan for a Retail Store

If you’re looking to start a retail business or grow your existing retail business you need a business plan. A business plan will help you raise funding, if needed, and plan out the growth of your retail business in order to improve your chances of success. Your retail business plan is a living document that should be updated annually as your company grows and changes.  

Sources of Funding for Retail Stores

With regards to funding, the main sources of funding for a retail store business are bank loans and angel investors. With regards to bank loans, banks will want to review your business plan and gain confidence that you will be able to repay your loan and interest. To acquire this confidence, the loan officer will not only want to confirm that your financials are reasonable. But they will want to see a professional plan. Such a plan will give them the confidence that you can successfully and professionally operate a business.

The second most common form of funding for a retail business is angel investors. Angel investors are wealthy individuals who will write you a check. They will either take equity in return for their funding, or, like a bank, they will give you a loan.  

Finish Your Business Plan Today!

How To Write a Business Plan for a Retail Store

A strong retail business plan should include 10 sections as follows:

Executive Summary

• Company Overview

Industry Analysis

Customer analysis, competitive analysis, marketing plan, operations plan, management team, financial plan.

Your executive summary provides an introduction to your business plan, but it is normally the last section you write because it provides a summary of each key section of your plan.

The goal of your Executive Summary is to quickly engage the reader. Explain to them the type of retail store you are operating and the status; for example, are you a startup, do you have a retail business that you would like to grow, or are you operating a chain of retail stores.

Next, provide an overview of each of the subsequent sections of your plan. For example, give a brief overview of the retail industry. Discuss the type of retail store you are operating. Detail your direct competitors. Give an overview of your target market. Provide a snapshot of your retail marketing plan. Identify the key members of your team. And offer an overview of your financial plan.

Company Analysis

In your company analysis, you will detail the type of retail business you are operating.

For example, you might operate one of the following types:

• Specialty Store – a store with a tight focus (e.g., hip apparel for women)
• Off-Priced/Used Goods Store – sells massively discounted or used products
• Department Store – often located at a mall and offer tons of products (e.g., Macy’s)
• Supermarket – focuses primarily on food items
• Convenience Store – offers just the most popular items a supermarket offers in a much smaller location
• Drug Store/Pharmacy – primarily offer medicines and medical products
• Discount Store – offer large inventories at low prices (e.g., Walmart)
• Hypermarket – offer many food and non-food items often in large quantities at a discount (e.g., Costco)
• E-commerce – offers products for sale online (e.g., Amazon)

In addition to explaining the type of retail business you operate, the Company Analysis section of your business plan needs to provide background on the business.

Include answers to question such as:

• When and why did you start the business?
• What milestones have you achieved to date? Milestones could include sales goals you’ve reached, new store openings, etc.
• Your legal structure. Are you incorporated as an S-Corp? An LLC? A sole proprietorship? Explain your legal structure here.

In your industry analysis, you need to provide an overview of the retail industry.

While this may seem unnecessary, it serves multiple purposes.

First, researching the industry educates you. It helps you understand the market in which you are operating.

Secondly, market research can improve your strategy particularly if your research identifies market trends. For example, if there was a trend towards local retail businesses with online counterparts, it would be helpful to ensure your plan calls for a significant online presence.

The third reason for market research is to prove to readers that you are an expert in your industry. By conducting the research and presenting it in your plan, you achieve just that.

The following questions should be answered in the industry analysis section:

• How big is the retail business (in dollars)?
• Is the market declining or increasing?
• Who are the key competitors in your local market?
• Who are the key suppliers in the market?
• What trends are affecting the industry?
• What is the industry’s growth forecast over the next 5 – 10 years?
• What is the relevant market size? That is, how big is the potential market for your retail business. You can extrapolate such a figure by assessing the size of your niche’s market in the entire country and then applying that figure to your local population.

The customer analysis section of your retail store business plan must detail the customers you serve and/or expect to serve.

The following are examples of customer segments: college students, sports enthusiasts, soccer moms, techies, teens, baby boomers, etc.

As you can imagine, the customer segment(s) you choose will have a great impact on the type of retail business you operate. Clearly baby boomers would want a different atmosphere, pricing and product options, and would respond to different marketing strategies than teens.

Try to break out your target customers in terms of their demographic and psychographic profiles. With regards to demographics, include a discussion of the ages, genders, locations and income levels of the customers you seek to serve. Because most retail businesses primarily serve customers living in their same city or town, such demographic information is easy to find on government websites.

Psychographic profiles explain the wants and needs of your target customers. The more you can understand and define these needs, the better you will do in attracting and retaining your customers.  

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Your competitive analysis should identify the indirect and direct competitors your business faces and then focus on the latter.

Direct competitors are other brick-and-mortar retail businesses. They are most likely local businesses who sell similar items to you.

Indirect competitors are other options that customers have to purchase from you that aren’t direct competitors. You most likely will have online competitors; companies that sell the same or similar items to you, but which operate online.

For each direct competitor, provide an overview of their businesses and document their strengths and weaknesses. Unless you once worked at your competitors’ businesses, it will be impossible to know everything about them. But you should be able to find out key things about them such as:

• What types of customers do they serve?
• What products do they offer?
• What is their pricing (premium, low, etc.)?
• What are they good at?
• What are their weaknesses?

With regards to the last two questions, think about your answers from the customers’ perspective. Look at review websites to gain this information.

The final part of your competitive analysis section is to document your areas of competitive advantage. For example:

• Will you provide superior products or services?
• Will you provide products that your competitors don’t?
• Will you make it easier or faster for customers to acquire your products?
• Will you provide better customer service?
• Will you offer better pricing?

Think about ways you will outperform your competition and document them in this section of your plan.

Traditionally, a marketing plan includes the four P’s: Product, Price, Place, and Promotion. For a retail business, your marketing plan should include the following:

Product : Here, you should reiterate the type of retail business that you documented in your Company Analysis. Then, detail the specific products you will be offering.

Price : Document the prices you will offer and how they compare to your competitors. In this sub-section, you are presenting the items you offer and their prices.

Place : Place refers to the location of your retail business. Document your location and mention how the location will impact your success. For example, is your retail business located next to a heavily populated office building, or gym, etc. Discuss how your location might provide a steady stream of customers. Also, if you operate or plan to operate kiosks, detail the locations where the kiosks will be placed.

Promotions : In this sub-section, you will document how you will drive customers to your location(s). The following are some promotional methods you might consider:

• Making your brick-and-mortar storefront extra appealing to attract customers
• Social media marketing
• Search engine optimization
• Advertising in local papers and magazines
• Reaching out to local bloggers and websites
• Partnerships with local organizations
• Local radio advertising
• Banner ads at local venues

While the earlier sections of your business plan explained your goals, your operations plan describes how you will meet them. Your retail operations plan should have two distinct sections as follows.

Everyday short-term processes include all of the tasks involved in running your retail business such as serving customers, inventory management, keeping the store clean, etc.

Long-term goals are the milestones you hope to achieve. These could include the dates when you expect to serve your 5,000th customer, or when you hope to reach $X in sales. It could also be when you expect to hire your Xth employee or launch a new store location.

In this section of your retail store business plan, explain the management structure as this demonstrates your store’s ability to succeed as a business. Highlight your key players’ backgrounds, emphasizing those skills and experiences that prove their ability to grow a company.

Ideally you and/or your team members have direct experience in the retail business. If so, highlight this experience and expertise. But also highlight any experience that you think will help your business succeed.

If your team is lacking, consider assembling an advisory board. An advisory board would include 2 to 8 individuals who would act like mentors to your business. They would help answer questions and provide strategic guidance. If needed, look for advisory board members with experience in retail businesses and/or successfully running retail and small businesses.

Your financial plan should include your 5-year financial statement broken out both monthly or quarterly for the first year and then annually. Your financial statements include your income statement, balance sheet and cash flow statements.

Income Statement : an income statement is more commonly called a Profit and Loss statement or P&L. It shows your revenues and then subtracts your costs to show whether you turned a profit or not.

In developing your income statement, you need to devise assumptions. For example, will you serve 100 customers per day or 200? And will sales grow by 2% or 10% per year? As you can imagine, poor financial planning will greatly impact the financial forecasts for your business. As much as possible, conduct research to try to root your assumptions in reality.

Balance Sheets : While balance sheets include much information, to simplify them to the key items you need to know about, balance sheets show your assets and liabilities. For instance, if you spend $100,000 on building out your retail business, that will not give you immediate profits. Rather it is an asset that will hopefully help you generate profits for years to come. Likewise, if a bank writes you a check for $100.000, you don’t need to pay it back immediately. Rather, that is a liability you will pay back over time.

Cash Flow Statement : Your cash flow projections will help determine how much money you need to start or grow your business, and make sure you never run out of money. What most entrepreneurs and business owners don’t realize is that you can turn a profit but run out of money and go bankrupt. For example, you may need to purchase inventories now that you can’t sell (and get paid for) for several months. During those months, you could run out of money.

In developing your Income Statement and Balance Sheets be sure to include several of the key costs needed in starting or growing a successful retail business:

• Location build-out including design fees, construction, etc.
• Cost of fixtures
• Cost of initial inventory
• Payroll or salaries paid to staff
• Business insurance
• Taxes and permits
• Legal expenses

Attach your full financial projections in the appendix of your plan along with any supporting documents that make your plan more compelling. For example, you might include your store design blueprint or location lease.

Download Our Retail Business Plan PDF

You can download our retail business plan PDF to help you create your own business plan.  

Retail Business Plan Summary

Putting together a business plan for your retail store will improve your company’s chances of success. The process of developing your plan will help you better understand your target market, your competition, and your customers. You will also gain a marketing plan to better attract and serve customers, an operations plan to focus your efforts, and financial projections that give you goals to strive for and keep your company focused.

Growthink’s Ultimate Retail Business Plan Template allows you to quickly and easily complete your retail store business plan.  

Additional Resources For Starting a Retail Store

• How To Start a Retail Business
• Brick and Mortar Business: From Idea to Grand Opening
• 6 Retail Store Layouts That Drive Sales

OR, Let Us Develop Your Plan For You

Since 1999, Growthink has developed business plans for thousands of companies who have gone on to achieve tremendous success.

See how a Growthink business planning consultant can create your business plan for you.

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